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RETURNS POLICY

If you are not completely satisfied with your purchase, please see below for our refunds and exchanges policy.

For any Jo Mercer product purchased outside of a Jo Mercer store (for example, purchases from The Iconic, eBay and Cremm), the exchange or refund must be processed at the original place of purchase.

TO RETURN



VIA POST - New Zealand orders

Please lodge your return via our returns portal

STEP 1

Ensure your return meets the conditions of our Return Policy below.

STEP 2

Follow the steps in our returns portal to completion.

STEP 3

Once complete, reuse your Jo Mercer satchel and deliver your return to:
92a Toorak Rd, South Yarra, VIC 3141, Australia.
Please note, customers are responsible for all return costs.

STEP 4

Please ensure your Order Number and Full Name are clearly displayed on your return parcel

START MY RETURN

EXCHANGES

We offer exchanges on ALL MERCHANDISE, subject to the below.

In order to successfully exchange your order, your items must meet the following 3 rules

RULE 1

New Zealand

Within 45 days of purchase date
RULE 2

Item is unworn, in saleable condition and in its original Jo Mercer packaging

RULE 3

Your Jo Mercer Tax Invoice and Confirmation email is accompanied by the exchanged merchandise

Should your exchange item be of greater value, customer service will be in contact to arrange payment for the difference.

Should you wish to exchange a Sale/Markdown item for a lower priced item, please note that we do not refund the remaining spend.

Exchanges are unable to be processed in our Australian stores and must be requested via our returns portal.

REFUNDS

We offer refunds on FULL PRICE MERCHANDISE, subject to the below.

In order to successfully refund your order, your items must meet the following 4 rules

RULE 1

New Zealand

Within 45 days
of purchase date
RULE 2

Item is unworn, in saleable condition and in its original Jo Mercer packaging

RULE 3

Item is Full Price. Full Price items purchased with a promotional discount, such as 20% off Storewide, are also eligible.

RULE 4

Your Jo Mercer Tax Invoice and Confirmation email is accompanied by the exchanged merchandise

We do not offer refunds for change of mind on sale items.

Refunds must be processed in the same manner as purchased, through the same tender type.

We endeavour to process refunds within 48 hours of receiving your parcel. Once your refund has been processed you will receive a confirmation email. Please allow 5 - 7 business days for your bank to clear the funds.

If you purchase two items during the 50% off 2nd Pair Promotion and choose to return one item, the item you do keep will revert to full price, and this will be reflected in your refund.

Postage costs will not be refunded.

If you have a faulty item, please contact us at hello@jomercer.com.au or call us on 1300 855 045. In accordance with relevant legislation, we will provide refunds on manufacturing faults. We do reserve the right to repair or replace after our qualified assessment of the items.

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Size Chart
AUS
EU
US
4.5
35
4.5
5
35.5
5
5.5
36
5.5
6
36.5
6
6.5
37
6.5
7
37.5
7
7.5
38
7.5
8
38.5
8
8.5
39
8.5
9
39.5
9
9.5
40
9.5
10
40.5
10
10.5
41
10.5
11
41.5
11
11.5
42
11.5
x